Refund & Returns Policy

Because our products are skincare and beauty items, we have to balance hygiene, safety, and fairness. Please read the policy below before placing your order.

All Sales on Used Products Are Final

For health and safety reasons, we cannot accept returns or exchanges on used or opened skincare and beauty products.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Email: lovebalungi@gmail.com

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we may offer a replacement, store credit, or another resolution based on the situation.

Order Issues

If there is an issue with your order (missing item, wrong shade, etc.), please reach out as soon as possible so we can help.

Allergies & Sensitivities

We list key ingredients for each product, and our line is created with sensitive skin in mind. However, we cannot guarantee that reactions will never occur. We always recommend patch-testing any new product. Love Balungi is not responsible for individual reactions or sensitivities.

Exchanges

At this time, we do not offer traditional exchanges for beauty products. If there is an issue with your order, email us so we can explore possible solutions.

Digital Products or Services (if applicable)

If you offer digital items, classes, or tickets through Love Balungi, you can add a line here explaining whether those are refundable or not. If not applicable, you can remove this section.

Questions

We want you to feel good about your experience. If you have any questions about this policy, email us at lovebalungi@gmail.com.