Refund policy
Refund & Returns Policy
Because our products are skincare and beauty items, we have to balance hygiene, safety, and fairness. Please read the policy below before placing your order.
All Sales on Used Products Are Final
For health and safety reasons, we cannot accept returns or exchanges on used or opened skincare and beauty products.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at info@lovebalungi.com.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer a replacement, store credit, or another resolution based on the situation.
Order Issues
If there is an issue with your order (missing item, wrong shade, etc.), please reach out as soon as possible so we can help.
Allergies & Sensitivities
We list key ingredients for each product, and our line is created with sensitive skin in mind. However, we cannot guarantee that reactions will never occur. We always recommend patch-testing any new product. Love Balungi is not responsible for individual reactions or sensitivities.
Exchanges
At this time, we do not offer traditional exchanges for beauty products. If there is an issue with your order, email us so we can explore possible solutions.
Workshops
Workshop materials are prepared in advance for each guest. If you cancel at least 48 hours before the workshop by emailing info@lovebalungi.com, you can choose a 50% refund or full credit toward a future workshop. Cancellations made less than 48 hours before the workshop are not refundable, but you're welcome to send someone in your place or arrange to pick up your take-home products later.
Questions
We want you to feel good about your experience. If you have any questions about this policy, email us at info@lovebalungi.com.